Refund policy

Return Policy:

Returns are accepted for store credit only within 14 days of receiving item. Store credits will be sent via email once return has been processed. 

 

Requirements:

  • Item must be unused, in its original condition, and in the original packaging with attached tags.
  • Wave Avenue is not responsible for items that are shrunk during washing/drying process. Please be sure to read all labels before washing/drying items. 

 

Non-Returnable Items (Final Sale):

  • Intimate personal products (e.g., bodysuits, bralettes, hats, earrings).
  • Gift cards, items from the sale tab, or items discounted 25% or more.

 

How to Initiate a Return:

  • Include your order confirmation number and ship the item to:
    Wave Avenue, 733 W Blackhawk Drive, Byron, IL 61010
  • Customer is responsible for return shipping costs. Shipping costs are non-refundable.
  • For items over $75, we recommend using a trackable shipping service or purchasing shipping insurance.

 

Exchanges:

If you’d like to exchange an item for a different size or style, please purchase the desired item from our website and return your original order within 14 days of receiving the item for a refund.

 

Questions?

Email: info@waveave.com

Call/Text: 815-200-8833